Being a writer requires many skills. We talked to seven top writers to find out what the best writer tools are, and how they use them.
10 insensitive words you need to stop using right now
Language carries with it an unusual power: a single word can heal or hurt. Words can create cultures of belonging or exclusion, and it’s important to know which words or phrases are which, especially if you value diversity.
3 of the most important ways to lead customer support now
Customer support leaders of Amazon, DrChrono, and Modern Fertility share best practices for managing thoughtful communications.
Taking a ‘quality over quick’ approach to customer support in the pandemic
This is how Modern Fertility guides customers through the ups and downs of uncertainty
Pivoting in the pandemic: how a medical software leader wins with telehealthcare
DrChrono’s new video virtual health platform helps healthcare workers safely return to the ‘front lines’
5 of the most anticipated sessions at Confab 2020
Content leaders pf Atlassian, Intuit, Capital One, LinkedIn, Slack, and more cover emerging ideas in content strategy
Debunking 5 myths about content AI
Addressing common myths and fears surrounding AI — more specifically, content AI. Let's get some facts on the books.
Enterprises Need Content Intelligence Software to Unify Their Writers
When enterprise content is created by so many people, locations, and tools, unifying the voice can feel like an endless uphill battle.
Scale is a content strategist’s biggest hurdle
Content strategy is still a world of haves and have-nots — especially when it comes to the ability to scale.
Your Basic Content Governance Survival Gear
Great content governance ensures that everything is what and where it belongs, able to be updated and deleted when necessary.