Inside Writer
– 5 min read
Introducing your AI HQ
Your home for building, activating, and supervising AI agents in the enterprise
Generative AI promises to transform how we work — but most enterprise AI efforts are falling short. They’re limited to chat-based text generation and not connected to your data or systems — meaning they often miss the mark on actual impact.
That’s why so many organizations are now turning to AI agents — systems that don’t just assist, but act. Agents can reason through tasks, make decisions, and move work forward autonomously. From handling customer requests to generating proposals to sales account planning, they represent the next evolution of generative AI.
But to actually make that leap, something has to change.
AI agents demand both deep system integration and a real understanding of how work gets done. IT owns the infrastructure and access. The business understands the workflows, edge cases, and context. Without both sides working together, agents won’t succeed.
Writer can bridge that gap.
We’re introducing the new AI HQ — your home for building, activating, and supervising enterprise AI agents. With our end-to-end platform, IT and business teams can now co-create agents that are deeply integrated, grounded in data, and designed to deliver real outcomes across every function.
With Writer, you finally have a home for agents.
What’s inside your AI HQ?
BUILD: Agent Builder (Beta)
Your shared development environment where IT and business users co-create custom AI agents. Map out logic visually, refine prompts to tailor outputs, connect to your data and systems, and more — defining the environment in which an agent can work. Business users can design interfaces and directly manage prompting with no-code tools, while developers can layer in advanced logic as needed.
With our suite of collaborative low-code builder tools, you can:
- Build agents using modular blocks in a visual, drag-and-drop canvas
- Develop custom logic once and reuse it across multiple agents
- Design intuitive UIs that drive adoption like multi-modal dashboards, integrated chat, and more
- Deploy agents via secure URLs, embeds, APIs, or publish them to your team’s Agent Library
ACTIVATE: Writer Home and Agent Library
Your new front door to AI-powered work. It’s a personalized space where users can discover and use over 100 prebuilt agents, built for everything from support to sales to HR. These aren’t generic chatbots—they’re field-tested, connected to your data, and tailored to real enterprise workflows.
- Access a growing library of 100+ prebuilt agents for Healthcare, Finance, Retail, Tech and more that can be grounded in your company data
- Use agents from desktop apps or browser extensions for Chrome, Mac, Windows, and more
- Use our enterprise-grade chat agent, Ask Writer, to quickly answer questions, search web and company data, or generate copy
- Customize each Home for specific teams or orgs—surfacing the most relevant agents for each function
SUPERVISE: Observability tools (Beta)
Your command center to control and manage agents at scale. Enforce policies, monitor performance, and troubleshoot with logs, traces, and step-by-step execution paths. It’s the governance layer that makes enterprise-wide deployment possible—and safe.
- Observe and monitor agent health with real-time logs and performance metrics
- Control agent’s data access with granular permissions
- Track usage, accuracy, and token consumption
Real agents, real impact
This isn’t a future vision. Companies like Uber, Commvault, and Franklin Templeton are already building Writer AI agents.
Streamlining funds reports at Franklin Templeton
Franklin Templeton, a leading asset management firm, is accelerating the delivery of high-quality client experiences with Writer. Using Writer AI agents, advisors instantly generate compliant market commentary, prepare daily briefings on top Salesforce accounts, and create charts that visualize key portfolio insights—all grounded in internal fund data from Snowflake, public SEC 10-K filings, and real-time web search.
Transforming knowledge management at Uber
Uber is transforming how it creates, manages, and delivers knowledge to its global support team of 40,000—empowering them to deliver high-quality support faster. With Writer AI agents, Uber keeps support content consistently up to date—accelerating content creation from a centralized source of truth and ensuring it’s accurately published in the CMS.
“At Uber, we’re rethinking how knowledge management works—driving real impact across people, processes, and products. With Writer AI agents, we’re empowering our teams to scale faster, foster innovation, and deliver smarter solutions. This is how we’re leading the charge in transforming knowledge management and setting a new benchmark for success across the enterprise.”
Reinventing sales enablement at Commvault
Commvault, a leading cybersecurity platform, is transforming its RFP process with Writer. When an RFP enters Salesforce, their RFP agent extracts key details, links it to the right opportunity, and creates a Microsoft Teams channel for seamless collaboration. Based on top-performing RFPs and Salesforce data, the agent drafts a high-quality first response in a standardized template and shares it with the account team for further refinement.
“Writer has empowered us to collaborate with IT to build AI agents that transform mission-critical, cross-functional workflows. With Agent Builder, we’re truly co-building—bringing together IT’s technical expertise and the business team’s deep domain knowledge to move faster and drive exponentially greater impact than we could alone.”
Build fast. Build AI together.
AI HQ is designed to bring your organization into the next era of AI—where agents don’t just generate content, they take action. Where teams don’t just try to “use AI,” but truly reimagine how work gets done.
The new Writer Home and library of ready-to-use agents are available to all customers beginning today. The Agent Builder and observability tools are in beta, with general availability expected later this spring.
