From execution to supervision: Scaling productivity with Action Agent

Your employees can now spin up teams on demand, delegating tasks to intelligent agents that work independently

The agentic AI we’ve all been waiting for is finally here. You can now hand off the  complex, long-horizon tasks – the work that eats up hours, days, even weeks – to a powerful AI system that will actually get it done. At WRITER, we’ve harnessed this capability for our customers through Action Agent, a fully autonomous general purpose agent for enterprises, now in Beta.

Action Agent can interpret goals, invoke tools, manage uncertainty, and deliver results. It can produce deeply researched reports, slide decks, and spreadsheets. It can write, update, and trigger high-value workflows across hundreds of tools.

I’m already delegating to Action Agent, from everyday meeting prep to full automated operational intelligence.   

But powerful AI like this also raises a critical question. What happens when every employee can deploy powerful agents to handle tasks on demand? What happens when the primary constraint on business is no longer execution, but supervision?

For a century, we built companies to overcome the high cost of getting things done. We built hierarchies, departments, and complex processes — all to manage labor-intensive execution. That era is over. With AI agents, execution is becoming abundant, on-demand, and programmatic.

The new bottleneck is our ability to direct, govern, and orchestrate this immense new capacity. This is the conversation every leadership team needs to be having right now.

The firm is evolving from a factory into an “operating system.”

Your ORG CHART is no longer the map. The real map is the Orchestration Graph: the dynamic, software-defined network of humans, models, and agents that work in harmony to boost productivity in ways not seen since that last industrial revolution.

Enterprise AI agents, the WRITER way

The buzzwords of agent and AI are everywhere. But most offerings are still toys or templates. They impress in isolation but struggle in the messy, multi-system reality of the enterprise. Others are powerful, but don’t have the security and transparency needed to meet enterprise governance standards.

Action Agent is different.

It’s not a consumer experiment retrofitted for the enterprise. It’s natively part of a platform already in daily use by hundreds of companies and many of the largest organizations across the Fortune 500.

That means:

• Enterprise-grade security is built-in, not bolted on.
  
• Full auditability of every action, input, and output.
  
• Complete transparency—you know what it did, why, and what triggered it. 

And it’s not just powerful—it’s usable, understandable, and ready to scale. 

Our mission is clear: to redefine enterprise work in the agentic era—not by replacing people, but by augmenting them with agents who are fast, safe, and supervised.

Of course, capabilities matter as well. To power Action Agent, we have unlocked a new deep thinking mode for our flagship LLM,  Palmyra X5. While many AI benchmarks focus on raw intelligence, we think this is a red herring. An AI system can ace PhD level exams in fifty different academic fields, but if it still wants to debate whether Hitler was an ok guy…

Probably not something you would trust with critical business operations inside your company.

Action Agent outperforms all computer use agents on the CUB leaderboard, a first-of-its-kind benchmark for computer use and browser use agents, including Manus, OpenAI CUA, Claude Computer Use, and Gemini 2.5 Pro. For a deeper dive into the product, check out this post from my co-founder, our CTO Waseem AlShikh.

Doing some heavy lifting

What can Action Agent do today? Internally, our industry leads have been putting Action Agent through its paces, evaluating it on hundreds of use cases common to our clients.

Here are some of the killer use cases we’ve been seeing:

Action Agent can act as a financial advisor who can benchmark a client’s portfolio against a new product offering, compare that to other indices, then provide charts on comparative returns and a marketing brief explaining the advantage of the advisor’s new offering. It will even spin up a working website that allows a client to input their financial details and see comparative returns.

Action Agent can transform into a sales development sleuth that can can take fuzzy, incomplete data from your CRM and help to fill in the gaps, making an educated guess about the org chart, crafting a visual with rich data on the chronology of meetings, connections between leads, and confidence level on suppositions. This becomes a powerful map that lets you know where to prospect next.

For a pharmaceutical company, it can review and synthesize enormous volumes of clinical data, competitor data, and scraped congressional websites to filter and extract key competitive intelligence based on therapeutic area or biomarker. It can then package this work up into neat, structured summary slides for medical leads. That’s two weeks of manual work collapsed into just 10 minutes.

You can check out lots more use case examples here. 

To stay competitive, empower everyone to leverage AI their own way

I want to step back from the mechanics of how Action Agent works and the use cases we think it’s great at to discuss the bigger picture.

As agents become a tool accessible to all knowledge workers, every employee becomes a manager—of outcomes and of complex systems.

With Action Agent, your workforce doesn’t just get faster—it becomes multiplied. The average knowledge worker gains the ability to:

• Delegate goal-driven tasks to Action Agent
• Calibrate performance through prompt engineering and feedback
• Intervene when needed, escalate when necessary, and supervise at scale

This isn’t automation as replacement. It’s augmentation as orchestration.

Work shifts from doing to enabling. Employees shift from executors to outcome designers. And Action Agent becomes the default digital teammate embedded in your hybrid workflows.

You don’t need to imagine this future, you can build it today.

The companies that win won’t just adopt AI. They’ll restructure themselves around it.

Action Agent is more than a feature. It’s a new pillar in the foundation of our platform, helping our customers achieve the business transformation required to succeed in this new era.

We built it because we believe the constraint has shifted. From execution to supervision. From doing more, to enabling more.

We built it for the hybrid enterprise—where every system needs logic, every agent needs a manager, and every outcome needs alignment.

We built it so your organization could scale safely, orchestrate intelligently, and operate at a velocity that matches your ambition.

Action Agent is here. The enterprise just got a new teammate. Time to start building together.

Get started with Action Agent in the WRITER platform. Find tips, use cases, and FAQ in our help center.

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