Healthcare & Life Sciences

Annual Medical Summary. Summary of patient's medical records from 4/27/2023 to 2/3/2024.

Unlock new possibilities with AI for healthcare

From member engagement to MLR, simplify and accelerate processes with agentic AI.

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Leading Healthcare brands trust Writer

BENEFITS

Drive impact across the entire healthcare value chain

In a highly-regulated field where precision and speed are paramount, Writer works with payors, providers, and pharmaceutical organizations to transform how they work. Here are some examples of the benefits our customers have seen.

Save money
& time

Leverage operational efficiencies for cost savings, or shift capacity toward under-resourced projects.

30-60%

Reduction in
administrative costs

Enhance  
engagement

Personalize patient/member, HCP, and health system experiences, while ensuring brand consistency.

10-15%

Increase in customer
satisfaction

Build morale 
& efficiency

Streamline workflows and reduce administrative tasks, so frontline staff can focus on work that matters.

30-50%

Increase in
staff efficiency

Drive
growth

Close marketplace and operational gaps with insight on patient experiences and business processes.

20-40%

Increase in
market reach

“Writer is truly revolutionizing how we scale care. It enables us to maintain personalized care for our members and create a more streamlined, enjoyable experience for our physicians.”

Tanya Dillard

SVP of Product Management and Innovation

USE CASES

Payors & providers

Member acquisition 
& enrollment

Personalized enrollment guidance
Customized onboarding email
notifications
Dynamic benefit comparison
summary

Member & provider 
support

Automated member 
& provider letters
Call center agent assist
Appeals and grievances
summaries

Claims & payment 
processing

Claim status updates and
explanations
Fraud, waste and abuse summaries
Automated explanations of benefits

Provider relations 
& contracting

Provider contract drafting 
& customization
Provider performance summaries
Network adequacy & gap
analysis summaries

Care mgmt. 
& utilization mgmt.

Personalized care plans
Member education materials
Proactive care gap outreach reminders

Core enabling 
services

Employer RFP response support
Data dictionary
automation/query
Personalized marketing

Pharmaceuticals

Commercial

Personalized marketing content
MLR support (text & visual)
Market intelligence analysis
Patient support
Field sales

Medical affairs

MLR support (text & visual)
Medical content/literature
Real world evidence
Field medical (MSL+)
Medical information

R&D/clinical trials

Medical content/literature
Clinical trial documents
Trial data analysis
Research knowledge base

WHY WRITER

The most customizable agentic platform

Everything you need to build AI apps that support the complexity and scale of dynamics in healthcare.

Clinical-grade reliability

Writer’s medical-specific LLM, Palmyra Med, significantly outperforms other models in accuracy and reliability, at substantially lower prices than larger frontier models. The result: better patient experiences and more effective workforces.

Medical benchmark comparison

Model benchmark scores: Writer, Palmyra-Med-70b, 85.9 / Google, Med-PaLM-2 (5-shot), 84.1 / OpenAI, GPT-4, 82.8 / Google, Gemini 1.0, 70.8

Read about Palmyra Med

Your data, unlocked

Securely connect Writer to your most mission-critical data, delivering responses that you can tailor to be compliant with your legal requirements.

Read about Knowledge Graph

Infinitely
flexible

Build and deploy AI agents and workflows on the multimodal, multilingual Writer platform, or partner with Writer to build together.. To get started quickly, use our prebuilt agents for the most popular healthcare use cases.

Read about agent builder tools