FAQ generator

FAQ generator: how to use it and why

The internet has provided users with an endless encyclopedia of resources and information at their fingertips.

Unfortunately, endless web resources doesn’t always translate to finding information fast. And the reality is, users want to find a solution to their problems quickly, without wasting time scrolling through endless content on the internet.

That’s where Frequently Asked Questions (FAQs) can save the day. FAQs answer customers’ most common questions and follow-up queries when reading a blog, marketing strategy, or business proposal.

Creating FAQs requires an investment in time and resources. However, FAQ generators can help you automate the process, creating FAQ content in no time that accurately reflects your input content.

What is an FAQ generator?

An FAQ generator is a tool that creates a list of frequently asked questions and answers from the content of your blog article, product documentation, or website.

Writer’s FAQ template uses AI writing to build a set of FAQs directly from any documentation, URL, or content you provide. The FAQs generator creates numerous questions and answers on the spot for you to choose which to include in your content.

Why use a FAQ generator?

FAQs improve the user journey by answering your customers’ needs and providing helpful resources quickly and effectively. However, creating a list of FAQs isn’t that fast or that simple.

FAQs generators catalyze the writing process and provide helpful resources for users. With FAQ generators you can:

• Save time: a FAQ generator saves you time by quickly creating quality content for your website, business documentation, or blogs.

• Improve customer satisfaction: automated FAQs allow visitors to find answers to their questions without contacting you directly. Moreover, as AI generates the FAQs, they remove knowledge bias and create a comprehensive list of queries.

• Drive website traffic: an FAQ page can also be a great way to increase website traffic, as it provides a valuable resource for your visitors. By including a link to your FAQ page in your website navigation, visitors can easily find the information they need.

• Avoid user frustration: answer your customer questions directly and instantly with FAQs relevant to the content they are consuming.

• Increase sales: FAQs remove any customer hesitation by answering questions about a product or its benefits.

• Improve SEO: FAQs help improve page ranking by improving the quality and having long tail keywords for relevant search queries.

What can you use an FAQ generator for?

The goal of an FAQ is to provide the customer with all the information they need to educate themselves further on a subject and encapsulate the most important questions without looking for answers elsewhere.

You can use FAQs for:

• Blog posts
• eBooks
• Product descriptions
• Business proposals
• Product demos
• Website pages 
• Webinar insights
• Podcast summaries

Each piece of content will generate its own set of relevant FAQs to improve the reader’s knowledge and understanding of next steps.

How to use Writer’s FAQ generator

Create a complete list of FAQs faster than the speed of light with Writer. 

You can create a comprehensive list of FAQS in two steps:

Step one: write down the source of the content. You can either paste a URL or paste the content.

Step two: write down the target audience. For example, content marketers, HR managers, product developers, etc.

5 Best practices to make your FAQ extra helpful

FAQs are helpful tools to introduce extra information or content without overwhelming the reader.

We’ve put together a couple of best practices that’ll help your FAQ section be extremely helpful for readers:

1. Update your FAQ content

To represent the most up-to-date version and information of the content, FAQs must be kept updated.

In practice, this means you need to be constantly aware of any new product features or company-wide information changes, and be sure to reflect the changes in the FAQ regularly.

2. Maintain your target audience in mind

Make sure the selected FAQs accurately represent your target audience’s questions after reading a blog or business proposal.

The questions should meet the user at their current user stage to truly aid them with helpful information. This will make the experience more authentic and provide your users with the information they want.

3. Keep your FAQs short and sweet

Your FAQ is a valuable resource for everyone looking to find their information quickly and efficiently, so it’s important to ensure everyone can easily find their answers. That means short and concise content that’s easy to understand and skim through.

4. Include relevant resources

Add any helpful resources or links to documentation that’ll further help the customer.

For example, if they’re looking for information on how to use a particular feature, they could add a link to the feature’s help page or a video demonstrating how to use the feature.

5. Leverage long tail keywords

Adding long tail keywords to your content and optimizing your page to the best SEO practices will make your page more helpful to customers looking for a specific query, helping you to draw more targeted traffic to your site.

FAQ content is ready, what next?

Once you’ve published your FAQ content (yay!), it’s time to keep an eye out for customer feedback and queries to survey polls, customer success teams, and online forums.

This will help you to keep your FAQ content up to date and ensure that you’re meeting the needs of your target audience.

Your customer’s insight will be able to guide you through creating a new set of FAQs that’ll improve their user journey and educational experience. By doing so, you can be sure that your FAQ page is providing the most value to your customers and help you to attract more targeted traffic to your site.