SUPPORT
Scale exceptional customer help
Support teams trust WRITER to streamline process, align with brand, and execute with excellence.
World-class enterprises trust WRITER
Dropbox ensures content consistency and quality across Help Center articles.
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A global financial software company increases support team productivity with thousands of templated responses.
Uber scales its central knowledge system to support 40,000 global agents worldwide.
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iManage increases support output by 400%, scales knowledge management, and exponentially decreases time to onboard.
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Salesforce gains 20% productivity increase across multiple use cases, including scaled training modules and help center articles.
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Global tech company transforms service content operations with high quality, compliant, self-service content across markets.
Constant Contact ensures 1000s of support articles stay up-to-date and error-free.
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Telecom provider automates compliance and legal reviews of support content.
Global SaaS provider streamlines localization of support content, ensuring brand consistency while reducing agency costs.
AI WORKFLOWS
Transform how support works, from knowledge management
to support insights
Help center content automation
Streamline content creation and reviews to scale knowledge management and support operations.
Support agent enablement
Provide support teams with the tools, knowledge, and training to effectively handle support requests.
Customer service insights and analysis
Swiftly analyze complex support inquiries, analyze trends, and customer reviews.
Automated
content curation
Turn successful support ticket resolutions into draft help center articles, saved replies, or customer review responses.
Knowledge base
gap detection
Analyze support conversations and help center searches to identify and flag missing or outdated information.
Knowledge base
article automation
Generate articles based on the latest internal documentation to ensure consistency and quality across help center articles.
Legal and compliance
review automation
Automate compliance and legal reviews of support content.
Content translation
and localization
Translate content to over 30 languages and localize across markets, ensuring brand consistency while reducing time and agency costs.
Support interaction assistance
Enhance customer interactions with context-aware suggestions and answers for human agents.
Support agent onboarding & assistance
Create training materials and guide new support hires through materials and on-demand Q&A during onboarding.
Support trends analysis and insights
Summarize and identify key issues and themes across support tickets, customer reviews, social media complaints, etc.
PLATFORM
Deploy AI agents built for support teams
Activate agents
Access 100+ AI agents, including support agents powered by advanced AI models trained for brand consistency and customer support. Explore prebuilt agents such as: FAQ answers, help center Q&A, customer review responses, and more.
Browse our prebuilt agents
Build your own agents
Customize a prebuilt agent, or build your own agent. Support teams can build with no-code tools, or collaborate with IT to design feature-rich agents that integrate with your data and tools.
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Reinvent workflows
With Agent Builder, compose multi-agent systems that can identify knowledge base gaps, draft articles, and publish to your CMS.
Build agents on WRITER
WHY WRITER
Why enterprise support organizations choose WRITER
Brand consistency at enterprise scale
WRITER’s business-optimized AI ensures consistent voice and messaging across customer interactions, improving support effectiveness and customer satisfaction.
Your support data, secure and unlocked
Securely connect to your most mission-critical support data — knowledge bases, customer histories, product documentation, and service protocols — to deliver faster, more accurate, and personalized support.
Built for support versatility
Not getting what you need from existing copilots or rigid solutions? Swiftly customize and deploy AI agents and workflows on WRITER’s multimodal, multilingual platform, or co-build with us.
RESOURCES
Explore resources for support teams
Learn from the real-world success of Uber
Learn how Uber built an AI-ready culture by embedding AI directly into existing workflows, fostering a growth mindset, and turning support agents into AI champions.
Enterprise AI use cases for technology firms
Explore how enterprise technology teams are gaining a competitive advantage by deploying AI agents today.
AI agents for support teams
Try a few of our prebuilt AI agents for support teams, additional functions, or general productivity.