Bringing AI superpowers to Slack

Today we’re celebrating the Writer integration with Slack, which gives you the power of generative AI where you already work every day. Slack has long been the operating system for getting work done, offering features that facilitate collaboration, conversations, automation, project management, and more. The Writer integration with Slack builds on this foundation by bringing AI-powered conversational assistants that can understand and respond to complex queries with accuracy and relevance to your specific business needs.

Unlike off-the-shelf chat apps, Writer brings a new level of customization and relevance to AI-powered apps for enterprise teams. Without any code, you can build AI apps that are powered by Writer’s advanced AI models and access company data through Knowledge Graph, the Writer-built graph-based RAG, to draft content, pull insights, and even drive decision-making processes directly in Slack. With the Writer integration, you can save significant time searching for information, toggling between tools, and piecing together insights from disparate sources.

Summarized by Writer

• The Writer integration with Slack brings customizable AI-powered apps and advanced language models to enhance team collaboration and productivity.
• Graph-based Retrieval-Augmented Generation (RAG) technology connects AI apps with company data for deep insights and informed decision-making.
• Specialized large language models like Palmyra X 004, Palmyra Med, and Palmyra Fin cater to specific enterprise needs.
• Enterprises use Writer to transform sales enablement, customer support, and marketing asset creation.
• Seamless integration of Writer’s AI capabilities within Slack empowers teams to streamline complex workflows and drive innovation.

“Slack’s partnership with Writer brings exciting AI-driven features in Slack, allowing enterprises to build custom apps that deliver highly accurate business intelligence and brand-aligned content,” said James Lancaster, VP of Product, AI and Search, at Slack. “Slack has become the destination for customers to bring their AI-powered tools, and this integration with Writer will be a valuable tool for team productivity, creativity, collaboration, and innovation.”

At Writer, our vision has always been to connect people, regardless of technical expertise, with the tools they need to make business workflows seamless, make smarter decisions, and to make work more creative and fulfilling. Our partnership with Slack sets the stage for a future where AI isn’t just a tool, but a fundamental aspect of how teams operate and collaborate.

Reimagining the AI chat experience to support company-specific work

Many AI chat assistants come as out-of-the-box solutions with limited customization options. These solutions can’t be tailored to meet specific business needs or easily integrate with your business data. The Writer integration not only gives Slack users access to Ask Writer, our powerful chat app, but it also makes it easy to deploy custom AI apps your team builds with Writer.

Tailored to your team’s processes: The Writer integration with Slack is designed to empower teams to create custom AI-driven applications directly within their central hub for work. You can configure chat apps to follow detailed instructions, including specific writing styles, tone, and compliance guidelines. This will make sure responses to queries and prompts are not only relevant but also in perfect harmony with your business processes and communication style.

Connection to data with graph-based RAG: The integration also features Writer’s graph-based Retrieval-Augmented Generation (RAG) technology, Knowledge Graph. This technology allows you to connect AI apps with your company and product data, powering use cases that require deep insights into complex datasets. Think sales enablement, financial analysis, and market research — right from Slack.

Innovation at scale — no coding required: Writer’s no-code platform democratizes AI app development, allowing non-technical users to build and deploy custom AI applications. This eliminates dependence on specialized IT skills and opens up innovation across all levels of the organization.

Connecting Slack users with advanced AI models tailored for enterprise needs

Writer has developed a suite of specialized large language models (LLMs) designed to meet the diverse needs of modern enterprises. These models include Palmyra Med, Palmyra Fin, and Palmyra X 004, each tailored for specific domains and tasks.

Writer users can build and connect custom AI apps to the LLM of their choice, depending on the bespoke use case, then integrate the app into Slack. Here’s how each model brings unique advantages to enterprise workflows:

Versatility with Palmyra X 004

Palmyra X 004 represents the latest in general-purpose models designed for enterprise use, getting top marks on industry benchmarks like Stanford HELM, outperforming models from Google, Anthropic, Cohere, and Meta. It’s equipped with advanced function-calling capabilities and expanded context windows for handling complex inputs. Building apps with Palmyra X 004 and deploying them through Slack allows for a broad range of applications, from customer service automation to IT support, thanks to its ability to understand and process complex queries and perform function calls. This versatility makes it a valuable tool for any department within an enterprise looking to improve efficiency and responsiveness.

Medical expertise with Palmyra Med

Palmyra Med offers unparalleled accuracy in medical diagnostics and patient care. For healthcare organizations, Palmyra Med brings medical knowledge into Slack, allowing healthcare professionals to quickly consult on patient cases, access medical information, and stay updated with the latest research findings. With this integration, critical medical insights are readily available at the point of care or discussion.

Financial insights with Palmyra Fin

Palmyra Fin integrates with Slack to provide real-time financial analysis, risk assessment, and market insights. Financial teams can use this model to pull data analyses, generate reports, or discuss investment strategies within Slack, ensuring that all financial decisions are informed by deep, AI-driven insights.

Visit our documentation center to learn more about the Palmyra family of LLMs.

Transforming enterprise functions with AI-powered use cases

Enterprises like Vanguard, Intuit, L’Oréal, and Accenture are using Writer to enhance their operations across various functions:

• Sales enablement: Give sellers up-to-date enablement support at scale. Use content and data from all parts of the company to give reps information so they can talk about new products, customer problems, how they stand out from competitors, and more.
• Customer support: Help reps quickly respond to a large volume of customer inquiries that require in-depth product knowledge by pulling from the company’s educational and product information.
• Marketing asset creation: Quickly generate accurate, consistent, and compliant marketing assets at scale (i.e., blog posts, social copy, newsletter blurbs) that draw from audience insights, product information, and brand guidelines.

“Our vision is to empower people to transform their workflows themselves. We’ve spent more than a million hours with our enterprise customers deploying generative AI at scale – including in the most highly regulated industries,” says May Habib, CEO of Writer. “By integrating our full-stack generative AI platform with Slack, teams enable jaw-dropping use cases and transform some of the most complex workflows, and it looks unlike anything that has ever happened in enterprise before. It’s an exciting future!”

Now you can discover how the Writer integration with Slack can superpower your team’s operations. Experience firsthand the benefits of embedding deeply customizable AI capabilities where your teams already collaborate and communicate.

Check our support article to get started.

Don’t miss our CEO, May Habib, discussing the Writer integration and the future of human-centric, agent-powered work during the Slack Keynote at Dreamforce at 12:30pm PDT on September 17.

Can’t attend live? Watch the keynote session on Salesforce+ livestream for free.