FOR SUPPORT

Empower your support
agents with the right words

Support

The AI writing assistant of top teams

FOR SUPPORT

Uplevel your agents’ writing

Make your agents’ communication shine, no matter their level of English proficiency. Help them respond to customers with crisp, clear, error-free writing.

Help support agents write faster

Help your team respond to requests faster with efficiency boosters like in-line writing tips, autocorrect, autocomplete, and shortcuts for common responses.

Friendly, on-brand support

Align your agents with a friendly, approachable tone and on-brand language. Support their writing with your custom styleguide and terminology.

Key Features

Respond faster & better

In-context coaching

Enforce support guidelines with in-context coaching to support agents’ responses

Build a team library of your most-used emails and messages, for fast and consistent agent replies

Automated corrections of typos, for error-free messages typed 3x as fast

INTEGRATIONS

Works where you do

Salesforce

Zendesk

Intercom

Front

Gmail

…and many more

Sara Rayment from Inkling

Inkling

With Snippet libraries, support agents are many times more effective than before. We can give them the exact right thing to say.

Sara Rayment
Founder
Inkling

RESOURCES

Related stories from the blog

USE CASES

Ways to use Writer

Content strategy

Automate your content strategy

Marketing

Keep messages consistent + on-brand

Editorial

Enforce your editorial guidelines

Support

Give agents the right words

Documentation

Write clear, consistent, scannable docs

Learning and training

Learning and development

Build high-quality learning content

Operations and IT

Prioritize data security and privacy

HR

Inspire a healthy, positive culture

Make Writer part of your team