Onboarding & Support

Build next-gen content teams,
no matter where you start.

Team
CUSTOMER EXPERIENCE

Partnership from the get-go

Get help implementing your styleguide

Whether your styleguide is a 90-pager or you’re starting from scratch, our dedicated customer success team can help you get your content rules into Writer.

Styleguide sources (PDFs, Confluence pages, Google Sheets, Google Slides)

Writer’s team can:

  • Migrate your styleguide to Writer
  • Consolidate terminology from multiple sources
  • Create custom rules
  • Keep your styleguide in Writer updated

Adoption is the new ROI

The whole point of putting your styleguide and content system in the browser is to get people to finally use it.

From initial rollout to ongoing use, Writer will be your partner in making sure you achieve best-in-class adoption rates.

Writer: User Activity Report

Writer’s team will:

  • Roll out an adoption playbook we’ve honed with hundreds of top teams
  • Use custom onboarding videos tailored to your use case and company
  • Train your admins, team managers, and end users with role-based curricula

Ongoing support

Support doesn’t end at rollout. Your end users have 24×7 access to email and chat support as well as a help center and in-app custom onboarding materials.

You and your other team managers will be joining a customer community that is building the future of AI and writing.

Writer: ongoing support

Writer’s team will:

  • Phone, video, and email support
  • Quarterly executive business reviews to review objectives and usage
  • Writer roadmap updates
  • Community of content strategists, editorial leaders, and writers
Rich Jones from Vistaprint
Vistaprint
“Writer integrates seamlessly into our workflow, and the customer success team is always on hand to answer questions and offer tips. It has helped us write in a more unified style across customer touchpoints and makes following our guidelines quicker and easier than before. ”

Rich Jones
Lead Content Designer
Vistaprint

The AI writing assistant of top teams

Make Writer part of your team