Onboarding & Support

Build next-gen content teams,
no matter where you start.


Partnership from the get-go

Get help implementing your style guide

Whether your style guide is a 90-pager or you’re starting from scratch, our dedicated customer success team can help you get your content rules into Writer.

Writer’s team can:

  • Migrate your style guide to Writer
  • Consolidate terminology from multiple sources
  • Create custom rules
  • Keep your style guide in Writer updated

Adoption is the new ROI

The whole point of putting your style guide and content system in the browser is to get people to finally use it.

From initial rollout to ongoing use, Writer will be your partner in making sure you achieve best-in-class adoption rates.

Writer’s team will:

  • Roll out an adoption playbook we’ve honed with hundreds of top teams
  • Use custom onboarding videos tailored to your use case and company
  • Train your admins, team managers, and end users with role-based curricula

Ongoing support

Support doesn’t end at rollout. Your end users have 24×7 access to email and chat support as well as a help center and in-app custom onboarding materials.

You and your other team managers will be joining a customer community that is building the future of AI and writing.

You get:

  • Phone, video, and email support
  • Quarterly executive business reviews to review objectives and usage
  • Writer roadmap updates
  • Community of content strategists, editorial leaders, and writers
“Writer integrates seamlessly into our workflow, and the customer success team is always on hand to answer questions and offer tips. It has helped us write in a more unified style across customer touchpoints and makes following our guidelines quicker and easier than before. ”

Rich Jones
Lead Content Designer

The AI writing platform of top teams

Make Writer part of your team